questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1.Ordering Chocolate in Hot Climates
2. Placing and Managing Orders
3. Delivery & Shipping
4. Payments & Security
5. Shopping & Browsing the Website
6. Product Availability & Notifications
1.Will my chocolate be safe in a hot country?
You can order chocolate to hot climates, but it's at your own risk. We can't offer refunds for melted items.
2.Do you use ice packs for chocolate shipping?
No, ice packs cause condensation and damage to chocolate, so they are not used.
3.Can I get a refund if my chocolate melts?
Unfortunately, no refunds are offered for melted chocolate due to hot climates or heatwaves.
4.Are you working on a better solution for shipping chocolate?
Yes, we continue testing options but currently cannot guarantee melt-free deliveries to warm countries.
1.Can I order multiple quantities of the same product?
Yes, but see our Shopping FAQs if you're ordering more than 20 units of one item.
2.Can I cancel or modify an order once placed?
Orders cannot be cancelled or modified if they are already processed or dispatched.
3.Can I add to an existing order?
No. Once an order is placed, no additional items can be added.
4.Do I need an account to place an order?
No, you can shop and checkout as a guest.
1.How long does delivery take?
Delivery to the USA and UK takes 1–2 working days after dispatch.
2.How do I get the best value shipping?
You can use the shipping optimizer as you shop. As you shop for your items, the bar will fill up and you can maximize the number of items you receive for the same shipping price.
3.Will I pay customs charges?
Customs fees may apply. Please check with your local customs agency before ordering.
4.Is my delivery insured?
Yes, all deliveries are fully insured and tracked (courier only).
5.What happens if I miss my delivery?
The courier will leave a card and may redeliver or send your parcel to a local depot or post office.
1.Are my credit card details safe?
Yes, payments are encrypted, and no card details are stored.
2. What exchange rate is used?
A commercial mid-market rate is set weekly with a small margin.
3. Why is there a delivery surcharge?
Some couriers apply extra fees due to fuel costs or global logistics challenges, shown at checkout.
4.Can I buy alcohol on your site?
No, British Corner Store does not currently sell alcohol.
1.How do I find products on your site?
Use the search bar, browse by category, or explore our main shop menu.
2. Can I change the delivery country?
Yes, at checkout you can select a different delivery country.
3. Can I send gifts to someone else?
Yes, you can enter a separate shipping address and add a gift message.
4. What browsers work best with your website?
Modern desktop, tablet, and mobile browsers are supported. Enable JavaScript for best experience.
1.Are my credit card details safe?
Yes, payments are encrypted, and no card details are stored.
2. What exchange rate is used?
A commercial mid-market rate is set weekly with a small margin.
3. Why is there a delivery surcharge?
Some couriers apply extra fees due to fuel costs or global logistics challenges, shown at checkout.
4.Can I buy alcohol on your site?
No, British Corner Store does not currently sell alcohol.