Whilst we do allow customers in hot climates to order chocolate and confectionery, please note that doing so is at your own risk.

We have tried several different packaging methods to prevent chocolate from melting during delivery to warmer countries, but have found that we cannot send chocolate with ice packs because this damages the chocolate and causes a white bloom. It also creates condensation that can damage other items in the parcel.

We will continue to work on a solution as we want all of our customers to be able to enjoy our full range of delicious chocolate and confectionery. However, we cannot currently offer refunds for chocolate items that have melted due to a heatwave or hot climate. If you live in a hot climate, we kindly ask you to take this into consideration before deciding whether to purchase this type of product.

Yes. See more about how many of each in our shopping FAQs under Why can't I order more than 20 of the same product?

At the moment, some couriers are applying additional surcharges due to factors such as fuel costs and adjustments in response to emergency situations, including the rerouting of aircraft around conflict zones. These conditions can cause disruptions or increased costs in shipping logistics, which are reflected in the delivery charges. If any surcharges do apply to your order, they will be clearly shown at checkout so you can review them before finalizing your purchase.

Absolutely! Your card details are 100% secure with encrypted payment screens. For your security, British Corner Store does not store any card details, so you will be asked to enter them each time you place an order.

Not at all. You can order without registering your account.

Our website has been designed to work with modern desktop, tablet, and mobile browsers. However, we advise that using outdated browsers may compromise your experience.

We want all of our customers to get the best possible experience from our website, so we also recommend ensuring that you have Javascript enabled.

Most of our items display a best before date somewhere on their packaging. If your item has a best before date, it will be displayed in the UK standard format: DD:MM

/ DATE:MONTH.

An example of this is 08/02/24, which would be 8th February 2024.

How do you calculate your exchange rate?

We set a commercial rate weekly based on the mid-market rate, plus a small margin to cover our costs of transacting in US Dollars.

If you are thinking of requesting to cancel your order, please drop our Customer Success Team an email, and they will do their very best to help you. Unfortunately, they will not be able to cancel the order if it is already being processed or if it has already been dispatched.

We do not currently sell alcohol.

We pride ourselves on dispatching orders as quickly as possible, so once an order has been placed, you cannot add anything to it.

There are three ways you can find products on our website:

1. Type the product name into the search bar at the top of the page.
2. Click 'Browse Shop' at the top of the page to view all of our categories.

Here’s the revised content with the requested change:

Placing an order with British Corner Store couldn't be easier – just follow these simple steps! If you have an account with us, make sure you're logged in before placing your order so you can take advantage of our reward points program.

1. Click 'Browse Shop' to explore our categories, or type the name of the product you’d like to purchase in our Search Bar.
2. Add each item to your basket by clicking on the product and selecting 'Add to Basket.'
3. Once you've finished shopping, click on your shopping basket in the top right-hand corner of the web page and then select 'Checkout now.'
4. Here, you’ll need to enter your personal details, including your email address, name, and shipping and billing details. If you’re logged into your account, your delivery address will already be filled in.
5. If you have a discount code, you can enter it in the 'Discount or voucher code' section.
6. Once all your personal details have been entered, click 'Proceed with Checkout.'
7. You’ll now have the opportunity to carefully review all your order details and use any reward points if applicable. If everything is correct, select 'Proceed with Checkout.'
8. Confirm and pay. We accept all major debit and credit card types, including Mastercard, Visa, Visa Debit, Visa Electron, American Express, and Maestro.
9. Your order is now complete and will be dispatched in 1-3 working days. We recommend making a note of your order number, which will be shown on the screen, and a confirmation will also be emailed to you. If you do not receive a confirmation email, please check your junk mail folder.

To place a repeat order, you must be registered and logged into your British Corner Store account.

If you have a saved basket, you can select the 'Load Basket' option to add your saved items to your shopping basket, then check out as normal.

When you are at checkout, you can change your delivery country from there.

Yes! You can send a parcel of British goodness to a different address. At checkout, you will first specify the delivery address, and then your billing address comes next.

Don't forget, if you are sending a gift, you’ll have the option to add a message once the payment for your order has been processed!

As we are mainly an export company that ships British products worldwide, we are not always able to be as competitive as other UK companies or large supermarket chains. This is partly because we do not have the same buying power, but also due to the overheads involved in exporting our products abroad. We also use courier services for many of our deliveries, so our delivery and packaging costs are higher than supermarkets that typically have their own delivery service.

Rest assured, we’ve carefully worked out our pricing to provide the best possible service at an affordable price for our customers.

While we can't guarantee that every product suggestion will be added to our website, we love hearing which products our customers would like us to stock! To suggest a product directly to our Buying Team for consideration, please get in touch. If we are able to add the product to our range, we’ll be sure to send you an email.

There is no maximum order size for most of our delivery destinations.

While there is no minimum order size, the more you order, the better value you get for delivery

Is your favorite item showing as out of stock? No problem! You can sign up to be notified by email when the item is available again. Simply visit the product page on our website and select 'Email me when in stock.'

We aim to dispatch all orders within 1–3 working days from the date the order was placed. Please allow extra time for dispatch during peak periods, such as the lead-up to Christmas. UK weekends and bank holidays are not considered working days.

Orders are delivered to the USA within 1 to 2 working days from dispatch, and to the UK within 1 to 2 working days. UK weekends and bank holidays are not considered working days. For more information about delivery timings, please refer to the 'Delivery' section of our website.

We strongly recommend checking with your local customs agency before placing your order. This ensures you're aware of any customs fees, restricted items, or maximum order values.

Since customs guidelines can vary from country to country, it’s always best to check in advance to avoid any unexpected delays. Please note that any delays caused by time spent in customs are not included in our delivery timings.

We deliver worldwide; however, our currently active delivery countries are the USA and the UK.

All of our deliveries are fully insured, and we have a dedicated Customer Success team to ensure every delivery reaches its destination on time. Once logged in, you can also track your order online (for courier deliveries only).

While our packing team expertly packages all orders to minimize the risk of breakages during transit, we guarantee that any unusable items will be refunded, provided you can send us a photo.

You can shop with confidence knowing that your expertly packed order will arrive on time, every time. That's our shipping promise.

A card should be left by the delivery agent, and they will either reattempt delivery or deliver your parcel to the local post office or parcel depot. You can also check your online order tracking for more details.